01
Network & environment audit
A written picture of what you actually run.
- Hosts, switches, firewalls, Wi-Fi, identity
- Single points of failure called out
- Assessment feeds the cutover quote
Services
Uptime is the core. Digital is optional.
Ten outcomes including the MSP platform. Marketing and websites never sit in front of hosts, backup, or cutover.
02
Infrastructure
Hosts, storage, and hypervisors under retainer.
- Certified enterprise refurb with dual PSU
- iDRAC / iLO / XCC out-of-band
- Named warranty on every chassis we place
03
Backup & recovery
Backups before and after every change window.
- Image-level backups of the live stack
- Tested restore, not a checkbox
- BCDR design as a named SKU on request
04
Line-of-business apps
Keep the software that already runs the company.
- Inventory of servers and dependencies
- Cutover without a surprise rewrite
- Vendor coordination during the window
05
Migrations
Move without a weekend of heroics.
- On-prem to hybrid or cloud
- Identity and file services sequenced
- Rollback is part of the script
06
Legacy containment
Old systems stay useful without owning the risk silently.
- Isolated network segments
- Patch and access policy in writing
- Exit plan, not infinite life support
07
Integrations
The stack talks to the tools you already bought.
- Identity, email, accounting, industry apps
- Documented data flows
- No shadow middleware
08
Websites
Public sites on the same contract if you want them.
- Hosting, TLS, DNS, uptime
- Optional — not required to buy MSP
- Same change-control as the rest of IT
09
Digital add-ons
CRM and marketing tooling as an optional band.
- Optional only if you ask
- Kept off the core uptime promise
- Same MSA, separate statement of work
10
MSP platform (RMM + remote)
Contract-authorized monitoring, remote control, and automation on msp.tuce.app.
- TLS + HMAC agents, MFA-gated engineer console
- Interactive remote desktop, session recording, audit trail
- Script library, patch rings, alert policies, signed agent updates