TUCE Built like leading MSPs - with a sharper front door
We studied how top managed providers package value (RMM + helpdesk + security + BCDR + co-managed + cloud). TUCE matches those capabilities and adds what many miss: a fixed-fee network audit, transparent retail BOM, and optional marketing growth on the same quote.
| Capability | Typical leading MSP | TUCE MSP |
|---|---|---|
| RMM / patch / monitor | Core | Included in fully managed retainers |
| Helpdesk + SLA tiers | Core | Essential / Pro / Enterprise (+ after-hours SKU) |
| Backup & restore tests | Common add-on | BCDR design + managed backup SKUs |
| EDR / awareness | Security layer | AV/EDR + awareness packs |
| Co-managed with internal IT | Growing segment | MSP-COMANAGED monthly/yearly |
| Cloud (multi-vendor) | Often Azure-first | IONOS + AWS + Azure + GCP |
| On-prem refresh cutover | Project SOW | 3-host Hyper-V + network family packages |
| Paid discovery audit | Sometimes free/consult | $999 NET-AUDIT with agent scan |
| Growth (GHL/SEO/AI) | Rare | 5×-10× marketing a-la-carte |
| Client visibility | Portal / tickets | Customer portal + auditor console |
Names of other MSPs are for industry pattern reference only - not affiliation or endorsement.