FAQ
Answers a buyer actually asks.
If a question is missing, write privacy@tuce.app. We would rather add it than invent a metric.
MSA, Assessment SOW, dual read-only inventory, a written HA roadmap, and a quote with BOM. It does not include hardware purchase or the retainer — those are approved after you see the numbers.
No. Discovery is read-only. Old production stays live until a UAT-passed cutover window that you approve.
Operators, clinics, professional services, and mid-size firms that cannot pause. Typical range is 10–150 seats. We will say no if the environment is a poor fit.
Remote-first with on-site windows when the cutover requires hands on hardware. Coverage is US. Travel, if needed, is quoted in the BOM — not hidden in a day-rate.
When the design calls for it: certified enterprise refurb, dual-PSU, iDRAC/iLO/XCC, named warranty. We do not drop no-name towers into a production rack and call it HA.
Yes. The $999 path can stop at the roadmap. Retainer and hardware are optional after you read the quote.
Core is uptime: hosts, network, backup, helpdesk, cutover. Websites, CRM, and marketing automation are optional on the same contract, never required.
The MSA states exit: documentation, admin handoff, and a defined wind-down. We do not hold DNS or passwords hostage.
Yes, on request, for covered healthcare entities. Title the relationship correctly: BAA available — not a HIPAA certification seal.
After you register and sign, you receive portal credentials for quotes, SOWs, and tickets. There is no public staff console.
Ready? Start the $999 assessment.