Remote control
Interactive desktop over WSS. MFA, RBAC, session audit, optional frame recording with retention.
Platform
RMM + remote under the same MSA.
Contract-authorized agents, interactive remote desktop, automation, and published ops status — not a national ticket queue with a separate remote SKU.
RMM automation
Approved script library, software inventory, patch scan/install jobs, debounced alert policies.
Security posture
Agent HMAC, vault for credentials, signed update channel, staff SSO.
On-call & SLA
Published P1 targets, on-call incidents, SMS/voice paging with delivery receipts.