Parallel is the method
We design for parallel cutover so production stays live until UAT. That does not make every outage our insurance event. Force majeure and customer-caused change sit in the MSA.
Responsibility
Allocation in writing.
This page is the public summary. The signed MSA is the controlling document if they differ.
Caps live in the MSA
Caps, arbitration, and notice windows — if any — appear in the signed MSA, not as a gotcha in a footer. Counsel should read both this page and the sample MSA in the portal.
Related
Terms and Trust Center.
Last reviewed 1 September 2026.